Apollo

Shipping/Returns/FAQs

GENERAL INFORMATION
We ship Monday through Friday except for holidays. After your order is processed, in-stock items are usually shipped within 1-2 business days. Orders for future releases usually ship within 2 weeks of the estimated available date.

CONTINENTAL U.S. SHIPPING

Apollo uses United Parcel Service (UPS) Ground Service as our preferred carrier because it is a dependable and inexpensive shipping method. The shipping charges calculated on your on-line order are based on the weight and size of the item(s) ordered, and are usually correct.

However, we reserve the right to recalculate your shipping charges if necessary because of large orders or items that are considered oversized. Shipping charge adjustments will not be made without your approval. We will contact you via email (using the address provided on your order) and request your authorization. Please note, your order can not be shipped without such authorization.

It may take 7-10 business days for the complete processing and delivery of your order based on the delivery address. UPS only delivers to physical mailing address, so if you must have delivery to a PO Box, please choose the United States Postal Service (USPS) for your shipping method.

If you need an order delivered quickly, please contact us as soon as possible. Other shipping methods tend to be more expensive and are determined by time constraints and delivery location. Please call336. 841.1441 or emailcustserv@apolloinc.orgfor a quote. We will be happy to provide you with alternative shipping methods and their associated costs.

NON-CONTINENTAL U.S. SHIPPING, APO BOXES, AND PO BOXES

For Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, we use the United States Postal Service (USPS) Priority Service because it is less expensive than UPS air delivery. We also use USPS for delivery to APO and PO Boxes. We reserve the right to recalculate the on-line shipping charges to these destinations when necessary, and we will contact you via email (using the address provided on your order) to request your authorization. Please note that your order can not be shipped without such authorization.

EXPEDITED SHIPPING

If you need an order delivered quickly, please email custserv@apolloinc.org or call 336. 841.1441 for a quote. We will be happy to provide you with alternative shipping methods and their associated costs, which may be more expensive and are determined by time constraints and delivery location.

INTERNATIONAL SHIPPING
Limited Shipping is available outside the Continental U.S. Please email custserv@apolloinc.org or call 336. 841.1441for information or a quote. Please note that Apollo is not responsible for any duties or tax that may be charged by customs, and we cannot refund shipping charges for returned items.

How do I return an item?

Please contact Customer Service by phone or email within 7 business days of receipt for return authorization because all returns must have an authorization number. A 15% restocking fee may be charged for returns other than for model defect. Returned items must be in the original manufacturer’s packaging and must be received within 30 days of authorization.

Phone: 336. 841.1441
Email:custserv@apolloinc.org

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What if an item is damaged when I receive it?

All of our products are carefully packaged and inspected prior to shipment. In addition, Carousel 1 also takes great care in providing packaging that protects both the collectible boxes and the models. If your item arrives and it is damaged, please contact us within 7 business days of receipt.

Phone: 336. 841.1441
Email:custserv@apolloinc.org

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What is Pre-Ordering?

To help our customers avoid missing models they want to collect, we offer a Pre-ordering Service. With this option you may select the models you wish to order prior to their release. Please visit the page dedicated for this service, http://www4.mailordercentral.com/apollo/testimonials.asp for all of the details and requirements.

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Where can I find the new releases?

The new model releases are typically featured on the home page of our primary sitewww.apolloinc.org and under the individual series pages. You may also find them in our on-line store in their respective departments.

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What model will be the next release?

2005 product plans and estimated schedule are included in our on-line store within the product information. This release schedule is provided as a convenience for our customers. Please understand that Carousel 1 reserves the right to modify colors and details without notice and to alter the sequence and versions of models offered due to commercial considerations.

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